In the fast paced business marketplace of today, you need to be efficient and agile in order to outmaneuver your competitors. As businesses strive to optimize operations, improve productivity and leverage data-driven decisions, Artificial Intelligence (AI) has come through as a catalyst of change. Continue reading to get some insight into the 5 industries which AI software platforms have transformed business processes and fostered growth, as highlighted in this article. From streamlining workflows to paving the way for better customer service, these platforms provide you with right tools and results that will help your businesses climb up a notch.
1. IBM Watson
Summary: IBM Watson is a popular AI platform which boasts powerful natural language processing, machine learning and data analysis capabilities. Watson is engineered to address the myriad business requirements, and enable enterprises attain insights from their data and facilitate automation.
Key Features:
NLP (Natural Language Understanding): As Watson provides a complete NLU services, businesses now can analyze human language and understand the same to extract relevant insights from unstructured data.
Still, one of IBM’s best tools is Watson Assistant which enables businesses to create chatbots that answer customer queries and carry out tasks while also providing a personalized user experience.
Predictive Analytics : Using its predictive analytics tools, Watson makes it simple for businesses to predict trends and make data-driven decisions.
How It Improves Operations: IBM Watson automates repetitive tasks, provides predictive insights to improve decision making and can scale with your business as it becomes larger.
2. Salesforce Einstein
Summary: Salesforce Einstein is an AI feature of the Salesforce CRM system and its features allow you to supercharge NPS, customer service productivity, conversions for your sales team (by automating mundane tasks so they can focus on closing deals), optimize campaigns with more personalisation through segmentation and product recommendations.
Key Features:
AI-Powered Insights: Einstein uses customer data to provide insights that help understand what interests the customers and how they are buying.
This is a feature that helps sales teams focus on the best leads first — using predictive lead scoring, they can prioritize which leads are most likely to convert.
Automated Workflow: Einstein automates tasks, such as data entry and follow-ups to allow reps more time for strategic activities.
Why It Works for Streamlining Operations: Salesforce Einstein plugs straight into the CRM system businesses already have, allowing them to automate processes, give customer service more mojo and lift sales results.
3. Microsoft Azure AI
What is Microsoft Azure AI? AI services, a collection of products for machine learning and data analysis or cognitive skills
Key Features:
Azure ML: A cloud service that you can use to develop, deploy and scale models.
Cognitive Services: offers pre-built models for vision, speech and language tasks — allowing companies to infuse AI capabilities without needing deep expertise in coding.
Integration with AI: Ensure Azure Ai works seamlessly in conjunction with other Microsoft products such as Dynamics 365 and Office 365 for a complete business solution.
How Can Help It to Streamline Operations: Azure AI is a highly scalable platform that integrates with Microsoft products and it can be used across the board in all business functions for process automation, data analysis enhancement and driving innovation.
4. Google Cloud AI
Summary: With Google Cloud AI, users can access a large set of machine learning models in the cloud and use them either for training or prediction. Built with AI capabilities by Google, it provides strong functionalities around data analysis and automation.
Key Features:
AutoML — An important tool that allows subject matter experts to build their own custom ML models with little expertise, thereby demystifying otherwise seemingly too complicated AI for the masses.
AI Hub: Pre-trained models and AI solutions to go faster with your project
NLP (Natural Language Processing): Advanced NLP tools help businesses to analyze text and information understand sentiment from free texting documents.
The Secret to Simplifying Operations: Its accessibility thanks to its user-friendly tools and pre-existing models makes it no-brainer for businesses looking implement AI solutions rapidly, improve data processing at scale, resulting in more efficient operations.
5. UiPath
Summary: UiPath is a popular RPA (Robotic Process Automation) leader that applies Artificial Intelligence to automate tedious and repetitive business tasks. It aims to improve productivity by automating rules-based processes in various apps.
Key Features:
Automates repetitive tasks like data entry, invoicing and report generation helping in reducing manual hours for same task as well reduce any human errors.
Integration of AI: Uses the power of Artificial Intelligence to take care complex tasks like document processing and customer interactions.
A drag-and-drop interface: This user-friendly display enables businesses to automate without strong knowledge in programming.
Why It Helps Make Processes Efficient: The RPA technology from UiPath helps businesses to streamline operations by automating repetitive tasks across various systems and applications allowing them to optimize workflows, increase accuracy, lower operational costs.
Conclusion
Artificial Intelligence is changing the way businesses work and incorporating modern tools to enhance their productivity, innovation power & taking data-driven decisions. The top 5 AI software platforms covered in this article — IBM Watson, Salesforce Einstein, Microsoft Azure AI, Google Cloud AI and UiPath offer aspects of customization to suit different business requirements. Drop a comment to let us know if this is the type of info and insights you look forward in 2018 as AI being massive get adoption, industries use it more effectively loosing competition unless change.
Whether you want to automate the boring stuff, unlock deeper insights or improve interactions with your customers — these AI software platforms provide all of these capabilities and more. Take advantage of the future and embrace AI in business operations to discover what is possible.